Question 1

What is the Sinque method?

Accepted Answer

Sinque is a friendly way to track your weight without the stress of daily numbers. Instead of showing a specific weight, the Sinque Dial shows your trend — whether you are losing weight, staying steady, or gaining.

Question 2

Why doesn't the scale show my weight in numbers?

Accepted Answer

The scale is intentionally numberless to help you focus on your long-term progress rather than daily fluctuations, which can be as much as 3 to 4 kg (about 7–9 lbs) due to things like sleep, salt, or hydration.

Question 3

How does the Sinque Dial predict my trend?

Accepted Answer

It uses a smart system called Predictive Behavioral Analytics (PBA). By weighing yourself 3–4 times a week, the app learns your body's natural patterns and forecasts your trend up to 15 days ahead.

Question 4

How do I set up my monitor?

Accepted Answer

It's easy! Just pop 4 AAA batteries into the back and place the monitor on a hard, flat floor (avoid carpets, as they make readings inaccurate).

Question 5

Do I need to pair the monitor with Bluetooth?

Accepted Answer

Nope! You don't need to manually pair it in your phone settings. Just make sure your Bluetooth is on, open the app, and it will connect automatically when you're ready to measure.

Question 6

What if I can't log in?

Accepted Answer

Most login issues are just tiny typos. Check for extra spaces at the end of your email or password. If you're stuck, tap "Forgot Password?" to get a 6-digit reset code in your email.

Question 7

The app isn't finding my monitor. What should I do?

Accepted Answer

Make sure you tap the yellow "+" button in the app before you step on the scale. If you step on too early, the app might not catch the signal.

Question 8

My scale won't turn on. Is it broken?

Accepted Answer

Usually, it just needs fresh batteries! Even if the lights still turn on, low batteries can cause connection drops or weird readings.

Question 9

The app froze during my measurement.

Accepted Answer

Try logging out and back in, or give the app a quick restart. If that doesn't work, you can delete and reinstall the app — don't worry, your data is saved safely in your account.

Question 10

What is the "onboarding" phase?

Accepted Answer

This is a 14-day period where Sinque gets to know you. During these two weeks, you won't see the Dial yet because the system is busy learning your body's natural "wave" of weight changes.

Question 11

How often should I weigh myself?

Accepted Answer

We recommend daily measurements for the best results, but aiming for at least 3 to 4 times a week is perfect to keep your Dial accurate.

Question 12

Should I weigh myself with or without clothes?

Accepted Answer

Either works! If you wear clothes, just select what you're wearing in the app (like "gym clothes" or "shoes"), and Sinque will automatically adjust the weight for you.

Question 13

Can I ever see my actual weight?

Accepted Answer

Yes — if you really want to see the numbers, you can find them in the app under Past Measurements or Progress. We just recommend focusing on the trend instead.

Question 14

How do I delete a measurement I took by mistake?

Accepted Answer

Go to your progress screen, find the measurement, and tap the small 'x' next to it to remove it.

Question 15

Can more than one person use the same scale?

Accepted Answer

Yes! There's no limit. Just make sure each person uses their own phone/app and waits about 15 seconds between different people's measurements.

Question 16

Why should I join a Group?

Accepted Answer

Joining a group lets your nutritionist or coach follow your progress. They can see your trends and send you helpful tips, videos, or messages to keep you on track.

Question 17

What information does my coach see?

Accepted Answer

They get weekly reports that show your weight trend and how often you're measuring. This helps them give you the best support possible.

Question 18

Who can see my data?

Accepted Answer

Only you and the healthcare professional you've explicitly given permission to can see your progress. Your contact info and weight data are even stored in different places to keep them extra safe.

Question 19

Can I delete my account and data?

Accepted Answer

Yes, you can revoke your consent at any time in the settings. Just keep in mind that this permanently deletes your account and all your measurements.

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